Delivery Information

Useful information about our delivery and mail order service can be found below. If you cannot find the answer to your question, please call Spautopia HQ on 01780 721470.

Q: What are your standard UK delivery charges?
We’ve tried to make our delivery charges as fair and cost effective for our customers as possible, so the cost will relate to the weight of your order. What’s more, UK Mainland delivery is FREE with all orders of £75+ (excluding VAT).

Orders up to the value of £75 are priced as follows for next day courier as standard (UK Mainland only). Shipping price includes VAT at the standard rate of 20%:
Orders up to 1kg - £6.60*
Orders up to 1-5kg - £6.95*
Orders of 5kg-20kg - £7.70*
Orders of £75+ (exc VAT) - FREE*

*Please place orders by 2pm to ensure same day dispatch.
 

HIGHLANDS & ISLANDS ORDERS: When placing an online order, quotations for highlands and islands will be produced automatically. For a shipping and taxes estimate, select your products then, when viewing the contents of your Shopping Cart, select 'Estimate Shipping & Taxes' and choose your destination from the drop-down menus. Should you wish to proceed with one of the estimates provided, select it and Apply Shipping prior to checkout. Alternatively, please telephone the office on +44 1780 721470 to discuss your requirements.

FAST TRACK OPTIONS: If you require guaranteed delivery of your goods next day, please ensure you complete your order by 1pm. Orders received after this time may still be despatched the same day and, if your order is placed Monday-Thursday, may still be received the next day – but we cannot guarantee this will be the case. 

All weekend orders are dispatched on Monday. Delivery options may vary during Bank Holidays and over the Easter and Christmas Holiday periods. 

Q: How long do orders with standard UK delivery take to arrive?

Orders are despatched by courier** (DPD or FedEx) for next day delivery if you place your order before 1pm Monday to Thursday. Courier delivery orders placed on Fridays prior to 1pm will be delivered the next working day (Monday). Orders placed after 1pm may not be despatched until Monday. Delivery times are provided in good faith and are not legally binding. 

**Northern Ireland, Scottish Highland, Channel Island and Isle of Man deliveries over 1kg will be sent by Royal Mail service.

Our apologies but we do not currently offer overseas shipping options. 

Q: What is Spautopia's returns policy?
Should you wish to return your order, you must do so with 14 days of receipt of the goods. The return of non-faulty goods can only be accepted provided they are in their original packaging and in a saleable condition. You are responsible for the safe return of the goods and this cost must be borne by you, the customer. Please notify Spautopia that the goods are to be returned by completing the online returns form (click on the Customer Service section for details) and ensure they are accompanied by their original invoice number. A refund will be issued only once we have received the goods in a satisfactory condition. Should you be in receipt of faulty or incorrect goods, please contact the Spautopia office by telephone, email or using the online returns form, so that collection/replacement can be organised.

Q: What happens if I need to cancel my order?
Orders can be cancelled prior to dispatch free of charge. Orders cancelled after dispatch will be subject to the terms outlined above (see What is Spautopia's returns policy?) for the return of non-faulty goods.

Q: How are refunds issued?
Refunds will be issued via the same payment method with which the order was placed. Please allow up to five working days for it to be credited.

For full terms and conditions, click here.